Atlanta, Ga. (June 13, 2024) – Piedmont has achieved recognition as an Adopter of the Healthcare Financial Management Association’s PATIENT FINANCIAL COMMUNICATIONS BEST PRACTICES®.  As a Best Practices Adopter, Piedmont demonstrated that it follows nearly 100 best practices covering all aspects of financial interactions that take place in a variety of care settings.

“In a time when patients are paying more out-of-pocket for their health care, the financial conversations we have with patients have never been more important,” said Leah McTague, Piedmont’s Vice President, Revenue Cycle. “We have taken steps to ensure that patients are treated with compassion and respect in financial matters, and this recognition confirms that.”

“Talking about money and one’s health are two of the most uncomfortable conversations for most of us," said HFMA Senior Vice President Richard Gundling, FHFMA, CMA, in learning of the award.” Piedmont has demonstrated its commitment to ensuring that patients have a good experience when it comes to the financial aspects of their care during particularly stressful periods in their lives.”

Piedmont joins a select group of hospitals, health systems, and physician practices that have received this first-of-its-kind, national recognition. A blue-ribbon task force developed these best practices to help improve communication between healthcare providers and consumers about financial matters. The task force included representatives from major industry groups, including the American Hospital Association, America’s Health Insurance Plans, the American Academy of Family Physicians, and the National Patient Advocate Foundation, among others.  The best practices are part of HFMA’s HEALTHCARE DOLLARS & SENSE® initiative. More information is available at hfma.org/dollars.