Piedmont Rockdale Visitor Information
Care Partner Policy (Updated December 4, 2024)
A Care Partner may be a relative, partner, friend or anyone (over age 16) that the patient chooses to have at their side during care. A Care Partner takes an active role in caring for their loved one in the hospital.
We encourage you to use digital resources to connect with your loved ones in the hospital and to assist them in their care. If a unit leader approves, one Care Partner (over age 18) may stay overnight in certain units, but they must be present before visiting hours end at 7:00 p.m.
Below are free resources that are available to use:
Virtual Visiting Resources
To best support the mental and emotional well-being of our patients and staff, these are our Visitor and Care Partner Guidelines. While we regret the inconvenience it may cause for some patients, safety is at the center of our organization, and we believe these steps are necessary to create the safest environment at our hospital. The number of visitors allowed in a patient’s room is subject to change depending on their care needs.
- All visitors, Care Partners, vendors, delivery drivers, etc., will be asked to provide photo identification and will be screened for weapons when they enter the hospital. A greeter will provide an identification sticker that Care Partners and other visitors must wear at all times while in the hospital.
- All visitors should wear a mask if they have signs/symptoms of a respiratory illness or visit when symptom-free. Please do not visit if you have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting, or diarrhea in the last 48 hours.
- We expect everyone on our premises to remain respectful.
- Piedmont Rockdale Hospital reserves the right to change the Visitor and Care Partner Guidelines at any time.
Entrance to the Building
During Regular Business Hours:
- The Building A entrance is open daily from 7 a.m. to 7 p.m.
- The Building B/Surgery Center entrance is open Monday through Friday from 5 a.m. to 6 p.m.
During After Hours:
For the safety of our patients, access to our hospital is limited at night. All entry to the hospital after 7:00 p.m. must go through the Emergency Department entrance.
Visitor Guidelines
We encourage no more than two visitors in a room at a time during the routine visiting hours from 7:00 a.m. - 7:00 p.m. (some units may have more restrictive hours).
Waiting rooms are available during visiting hours.
Minors are allowed to visit patients at Piedmont Rockdale, but they must be supervised at all times in the hospital by an adult other than the patient.
For visitor issues (disrespectful behavior, non-compliance with mask-wearing, not adhering to visiting hours), call 4444 to help de-escalate issues and expectation setting, or remove the visitor from the facility.
Contact Patient Experience (3395) or Public Safety (3838) for end-of-life visitation if crowd management is needed.
Some departments have limitations to visitation hours and/or number of support persons allowed per patient.
| Location |
Visitor Policy |
| Emergency Department |
• Two visitors per patient, depending on availability of space and ED conditions.
• Visitors under 12 by exception only.
• Visitors may be allowed to swap out if only two are in the ED treatment room.
• Hallway patients will be limited to one visitor due to the availability of space.
• COVID patients and/or patients on respiratory precautions may have one visitor (that must also follow respiratory precautions). This visitor must always remain in the patient’s room, follow respiratory guidelines, and cannot swap out. |
| Labor and Delivery |
• Labor and Delivery can have up to three visitors at a time. Children must over 12 unless they are a sibling.
• Family Care Center does not have a visitor limit, but only 1 person over the age of 18 can spend the night after hours. |
| ICU |
• Visiting hours are 8 a.m. to 8 p.m.
• For the safety of the patient and staff, we allow one overnight visitor per patient. We request the overnight visitor to be present prior to the end of visiting hours at 9PM.
• Visitors under the age of 12 are not able to come into the ICU, but are welcome to wait with an adult in the ICU Waiting Room. |
| Critical Care Unit |
• The Critical Care Unit is a 24-hour inpatient-nursing unit with qualified and credentialed staff available to provide intensive care to patients in need.
• Our visiting hours are from 9 a.m. until 9 p.m.
• Only two visitors at a time are allowed in the patient’s room during visiting hours.
• Visitors are not allowed to spend the night in patient’s room.
• No children under 12 years old are allowed in the unit but, may stay in the waiting room with supervision. |
No Patient Left Alone Act
During the 2024 legislative session, the Georgia General Assembly passed the No Patient Left Alone Act, which was signed into law by Governor Brian Kemp on May 6, 2024, and made effective on July 1, 2024. This legislation establishes visitation rights for individuals admitted to hospitals and long-term care facilities.
Read the No Patient Left Alone Act
We strive to consistently deliver the safest, highest quality, patient-centered care and services to the community we are blessed to serve.